Defects

If your item has quality defects, or breaks unreasonably fast we will gladly perform an exchange. We will contact you via email to arrange shipping of a replacement item.

You will have 2 weeks to submit an exchange request from the date you receive your item. Any returns after this period will not be accepted.

Exchange

If you would like to exchange your item due to wrong fit, you will have 7 days to return the item from the date you received it. We suggest that you place an order for the item that you want in exchange before returning your original purchase, to ensure the item you want is in stock/ available. To be eligible for an exchange, your item must be in new condition with original packaging- used items cannot be returned. Items cannot be worn, washed or altered.

Refunds

Shipping

Defects

Send us a picture of the item in the form under the defect section above and there will be no need to ship the item back (unless we ask you to do so after our internal review). We will ship you a new item free of charge

Exchanges

We offer free shipping on exchanges due to sizing or defects. If you would like to exchange it for a different design or if you ordered the wrong hand orientation you will be responsible for the return shipping cost.

Items are shipped from our warehouses in the USA. Please kindly view the estimated delivery time in the "Shipping policy" on the product page. If you cannot find your country on the checkout page when placing an order, it means this country cannot be delivered for some uncontrollable reasons. All of the costs incurred by the customs will be borne by the customer.

SHIPPING METHODS WE OFFER

Standard Shipping (Normally 6-14 Working days).

we will automatically provide free shipping service.

Note: Once your order is shipped out, you will receive a tracking number by email from us. If you don't receive the email or the package by any chance, I would appreciate it that you could contact us within 15 working days. If you contact us after the deadline, please understand that we may not be able to make compensation.

SHIPPING TIME

For your convenience, we are happy to ship our products to most places in the world. For detailed information about standard and expedited delivery, please refer to the following countries or regions.

United States, Canada and other regions, it usually takes 5-8 working days

If your items are to be shipped to other countries, it usually takes 6-18 working days, but some policies and other force majeure factors will cause delivery delays

Please note that the above shipping times are estimates quoted by our courier companies, so we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that we will do our best to limit any inconveniences that may arise.

We know how important it is to protect your personal information. That’s why we take great care in following these privacy policies:

Usage of personal information

Personal information includes your name, address, phone number, and e-mail address.

We may use your personal information for a number of different purposes, such as fulfilling requests for products, services or information; providing customer services; administering contests or promotions; offering new products and services; measuring and improving the effectiveness of our Web Sites or our marketing strategies; and adapting our offers to your preferences.

We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes.

Usage of non-personal information

Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.

This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.

We may also use non-personal information to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.

Implied Consent

In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you have purchased if you provide us with your address and phone number.

We will never sell your personal information. However we may share your information with third parties acting on our behalf, for example to a delivery services, a product repair services, etc., or as permitted or required by law.

Express Consent

In other cases, we will ask you to give us your express consent to use your personal information to advise you of products or services that may be of interest to you. You can always refuse to have your information used for this purpose. For example, when you subscribe to our newsletter, we consider that you gave us your express consent to send you promotional information. You can always decide to unsubscribe. Each e-mail we send you will tell you how to decline further e-mail.

To accommodate changes in our service, the technology, and legal developments, this Policy might change over time. Don’t hesitate to contact us if you have any question about this policy.